FAQs
What currency are the prices I see on the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 2-5 business days for US and 5-7 business days for International shipping.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at nutriglow.help@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 60 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all a name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at nutriglow.help@gmail.com.
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to nutriglow.help@gmail.com.
and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
What is NutriGlow's return policy?
Please visit our refund policy page.
How can I contact NutriGlow support?
We always look forward to hearing from you. Please contact us:
- Via Live Chat
Via e-mail at nutriglow.help@gmail.com